Quality
Manual
What is thier experience with writing the QA Manual?
Your ISO 9001 Quality Manual is the top tier document for your
Quality Management system (QMS).
Write the Quality Manual so a customer can read it. Many customers will ask for a copy of the manual. They want to ensure that you have addressed all the critical quality management systems. If there are product complaints, customers may refer to your manual to understand your quality systems.
Quality professionals are known for creating documentation. Has the interviewee created or updated a Quality Manual? What standard was the manual based on? Common answers to this are ISO 9001, TS 16949, Mil-Q, Mil- I, ISO 14001 and AS 9100. Can they provide an example?
Write the Quality Manual so a customer can read it. Many customers will ask for a copy of the manual. They want to ensure that you have addressed all the critical quality management systems. If there are product complaints, customers may refer to your manual to understand your quality systems.
Quality professionals are known for creating documentation. Has the interviewee created or updated a Quality Manual? What standard was the manual based on? Common answers to this are ISO 9001, TS 16949, Mil-Q, Mil- I, ISO 14001 and AS 9100. Can they provide an example?
Who approved the manual? This lets you know that others reviewed
the manual and believed the manual was appropriate to their business. If there
was no approval process then the interviewee skipped key steps for setting up
the Quality system.
Designate the list of the key procedures- Describe the
Scope
- Outline your document structure
- Justify any
exclusions.
- Document the
Quality Policy
- Process
Interaction Chart
- State who is the
management representative
Scope
The scope of the manual describes why the manual
is written. In case of ISO 9001, the scope could be:
|
The policies written within this manual conform to ISO 9001. The
manual supports our company scope of making widgets. The manual describes the
quality management systems deployed at our company.
|
Only clauses from product
realization can be excluded from your quality management
system. For example Customer Property Control does not apply to many companies
So If there is a section from product realization that does not
apply to your business, you can take exclusion to this in the manual. Provide a
justification on the exclusion within the QA manual. During a ISO 9001 audit,
the auditor will need verbal reasoning for the exclusion.
Thanks for sharing information about Quality Manual documents for ISO 9001 certification. ISO documentation including are iso 9001 quality manual, procedures, templates and ISO audit checklist.
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